FAQ

What payment methods are accepted?

We accept Visa and MasterCard.

What are your return policies?

R1. You can return defective products to Magic Light inc. at any time up to 15 days after receiving them, to the following address: Returns, Magic Light inc., 14163 Curé-Labelle Boulevard, Suite 30, Mirabel, Québec, J7J 1M3. Products must be accompanied by the inoice and order number.

R2. You must assume the delivery charges and the legal risks for returned products (except in the case where Magic Light inc. has not delivered the products you ordered or has delivered damaged or defective products, in which case Magic Light inc. will assume the delivery charges and the risks, as long as you return the products through a delivery company that offers a guarantee against loss and damage) and that the products returned are in good condition.

R3. For the porposes of articles R1 and R2, you may not return products if they have been removed from their original packaging or if they are damaged, except for defective products. If an item is defective, it will be exchanged for the same new product.

R4. Once products have been returned, any amount charged to your credit card by Magic Light inc. will be credited as soon as possible, except for delivery charges, on the condition that the products are returned by you and received by Magic Light inc. in the same condition there were in when they were delivered to you.

R5. It is also possible to return products ordered on the website to Magic Light inc., subject to the conditions specified above, which will apply with necessary modifications. You can find the address for Magic Light inc. in the Contact Us section of the website. Under no circumstances will Magic Lite inc. reimburse delivery costs.

Is it possible to place an order if I live elsewhere in the world?

Yes, but for all orders placed outside Canada, the shipping amount will be calculated manually by country and added to your invoice. A representative will contact you by email with the total amount of your order, as well as with additional shipping charges to be paid by credit card. The customer is also responsible for customs charges for all orders outside Canada.

For further information, please contact your country’s customs department. There is no tax on orders outside Canada.

Will I know if a product is available on your website?

Unfortunately, it is impossible to have this information on the website. However, when ordering, you will receive an email confirmation regarding product availability.

Is purchasing on the Internet a little risky?

Not at all! Magic Light inc.’s security measures offer the cutting edge of technology to protect you against the loss or unauthorized use of confidential information. Our servers use the latest Secure Socket Layer (SSL) information technology and high security encryption methods. Encryption is a technique that makes transactions secure on a public payment system. By locking access to the information, encryption guarantees that the message is only viewed by the message recipient. Thus, all information submitted and encrypted cannot be read during transfer to the financial institution.

My order contains back-ordered products. What are my options?

If you want to renew your back-ordered product order, you must confirm your order at shopping@magiclight.net. The products will then be ordered immediately from our suppliers and shipped to your address upon receipt of your order. The payment will then be automatically charged to your credit card before the products are shipped. If for any reason you wish to cancel your back-ordered product order , you must do so by sending an email to shopping@magiclight.net.

What taxes are applicable on merchandise?

Magic Light inc. applies provincial taxes to the order, depending on where it is shipped.

May I use a P.O. Box as a delivery address?

For security reasons, Magic Light inc. does not deliver to post office boxes.

What are your available delivery options and how long do they take?

Please note that in the event that we have to wait for one or more out of stock items to become available, your order may be held for a few days before being shipped. If you are in a hurry to receive one or more items in your order, we recommend that you place a separate order for that item.

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